Jacob Smock
Objective: To use my networking and Systems Administration experience in a fast paced company to enrich the work environment.
Work experience:
03/10-Present
AVEVA inc.
IT Support Technician for the Americas
08/09-03/10
The BTS Team
Sugar Land, TX
Information Technology Project Specialist
Active Directory cleanup and Maintenance
Installed and Configured a replacement file server
Planned and implemented server consolidation
Set up a backup solution for Redhat Enterprise Linux Web Server
Archived old user information for File Server cleanup
Implemented a login script using Visual Basic Scripting
Planned and implemented a migration path to move to new file server
Created Active Directory GPOs for easier workstation management
08/07-01/09
Glacial Energy
Kingwood, TX
System/Network Administrator
Installed/Configured/Managed Windows Server 2003/2008, Exchange 2003/2007, Microsoft SQL 2000/2005 Ubuntu Linux, MySQL 5.x, Apache 1.3 and 2.x
Installed/Configured/Managed VMWare Server
Active Directory cleanup and Maintenance including Policies
Distributed updates to workstations and Servers using WSUS(Windows) and Apt(Linux)
Extensive experience with Dell Poweredge Servers
Set up and managed Microsoft DNS, WINS, and DHCP
Set up ticketing/inventory system utilizing LDAP to AD to increase productivity
Troubleshoot all LAN, WAN, T1 and Dual T1 issues
Created and maintained Technical Documentation
Handled all hardware issues to include RMA and replacement
Helpdesk to 200+ employees
Handled hardware and software acquisition and licensing for entire organization
03/01-07/07
Wells Fargo
Houston, TX
Systems/Network Administrator; PC LAN Analyst II
Aided in First Community Bank Conversion to Wells Fargo
Aided in Community State Bank Conversion to First Community Bank
Designed replacement network for First Community Bank
Manage Active Directory configuration changes for Wells Fargo EFO and First Community Bank
Set up networking equipment wiring for First Community Bank and Wells Fargo
Handled computer hardware and software installation and issues
Troubleshoot all LAN, WAN, and T1 issues for First Community Bank
Installed/Configured/Managed Windows 2000 Servers, Exchange 2000, MS SQL Server and Novell 5.x for First Community Bank
Installed/Configured/Managed Cisco and Avaya routers, PIX Firewall, 3Com switches, and DSU/CSU’s for First Community Bank
Maintained updates for workstations and Servers for First Community Bank
Installed/Configured/Managed HP/Compaq Servers and utilized Insight Manager
Created and maintained Technical Documentation for First Community Bank
Helpdesk to 200+ employees for First Community Bank
01/00 – 11/00
PDQ.net
Houston, TX
Residential Support Shift Lead Supervisor
Responsible for Residential dial-up and DSL support
Top Level tech support
Managed call volumes for both PDQ and Neosoft Customers
Helped Maintain company Unix shell server
Provisioned DSL circuits
03/99 – 11/99
UCS
College Station, TX
PC Technician/QA
Troubleshoot whole and parts of computer systems.
Repaired computers and motherboards
Performed QA inspections on other technicians work.
Education:
11/99 – 12/01
ITT Technical Institute
Houston, TX
Computer Network Systems Technology
Obtained Associates Degree in Applied Science
04/04
CompuMaster
Houston, TX
Cisco Network Devices
Learned about Cisco routers, switches and firewalls
Certifications:
A+ Certified Technician
Computer Skills:
Hardware/Skills
Extensive PC Hardware assembly, configuration and troubleshooting.
WAN/LAN networking
Applications and misc.
Netscape/Firefox/Internet Explorer/HTML, Microsoft Office 95-2007
Other Microsoft Office Apps: Visio; FrontPage
VMWare Workstation 3.x, 4.x, 5.x; VMWare Server 1.05-1.08
Server and Operating System Software
Unix Mail Servers: Postfix 1.1.x; Qmail 1.03
Bind version 8, 9
Apache 1.x and 2.x on both Unix and Windows
Microsoft Exchange 2000/2003/2007 Standard and Enterprise
Microsoft SQL Server 2000/2005 Standard and Enterprise
Windows 95/98/ME/NT4/2K/XP/Vista; NT4/2000/2003/2008 Server
Unix Distros: FreeBSD; OpenBSD
Linux Distros: Redhat; Debian; Mandrake; SuSE; Ubuntu
Novell Netware 5.x; MacOS 7.5-10.x; MS-DOS 3.0-6.22; Windows 3.x